![]() ![]() How to factory reset an unresponsive Galaxy S10 Go to Settings > Accounts and backup > Accounts > Google > Remove account then confirm and tap Remove account again. This is a security measure to deter thieves. If you are resetting your Galaxy S10 to pass it on or sell it, then you should turn Factory Reset Protection off before you do the factory reset otherwise, you’ll be prompted to enter your Google account details to get into the phone. If you did the factory reset to combat a problem then it’s best to test that your issue is gone before restoring your backed up files and installing apps and games again. When it’s done, you can set it up as new or restore your backup.
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